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Privacy Policy

Last updated: January 2026

ExciteMeNow is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or engage with our services.

ExciteMeNow is a trading name of PauseMe Ltd, a company registered in the United Kingdom.

1. Who We Are

Trading name: ExciteMeNow
Legal entity: PauseMe Ltd
Company registration number: Company Registration No: 14633522
Registered in: United Kingdom
Email : CustomerCare@excitemenow.co.uk

We act as the data controller for the personal data we collect.

2. Information We Collect

We may collect and process the following types of personal data:

Information you provide directly

Name
Email address
Phone number
Delivery address
Billing details (for invoicing purposes)
Gift preferences, messages, or customisation details
Any information you provide when contacting us or placing an order

Information collected automatically

IP address
Browser type and device information
Pages visited and interactions with our website
Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal data to:

Respond to enquiries and messages
Create, customise, and deliver gifts
Process orders, invoices, and payments
Communicate about your order or request
Improve our website, services, and customer experience
Meet legal, tax, and accounting obligations

We only use your data where we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity – to fulfil orders and services
Legitimate interests – to operate and improve our business
Legal obligation – for accounting and tax records
Consent – where you have explicitly agreed (for example, marketing emails)

5. Marketing Communications

We will only send marketing communications if:

You have explicitly opted in, or
There is a legitimate business relationship and it is permitted by law

You can opt out at any time by contacting us or using the unsubscribe link where provided.

6. Sharing Your Data

We may share your personal data with trusted third parties only where necessary, including:

Delivery and courier partners
Packaging or fulfilment partners
Website and email service providers (for example, Wix)
Accountants or professional advisors

All third parties are required to handle your data securely and in accordance with data protection laws.

We do not sell your personal data.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Your data is stored securely and only accessible to those who need it to perform their role.

8. Data Retention

We retain personal data only for as long as necessary:

Order and invoice records – as required by UK tax law
Customer communications – for operational and support purposes
Marketing data – until you withdraw consent

When data is no longer required, it is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Requthe deletion of your data
Object to or restrict processing
Withdraw consent at any time
Request data portability

To exercise your rights, contact us using the details below.

10. Cookies

Our website uses cookies to improve functionality and user experience.

You can control or disable cookies through your browser settings.
Further details may be provided in a separate Cookies Policy.

11. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for the privacy practices or content of those sites.

12. Children’s Privacy

Our services are not directed at children, and we do not knowingly collect personal data from children under 13.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: CustomerCare@excitemenow.co.uk